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  • Placing an order
    Simply select your items and view them in your cart for an overview. Here you can confirm quantities and pricing. Shipping charges will be provided on the last page of the checkout, once you have entered your shipping or pickup method and location. You can view this information before confirming your order. *If you are looking to place a special order, require any custom changes, or just have a question, simply chat with us or send us an email.
  • Payment
    Payments are made through Paypal. Upon checkout, you will be redirected to Paypal's page. Paypal provides you with your receipt and an option to print. Use your Paypal profile to checkout without creating an account or giving out personal info.
  • Do you ship to my country?
    We currently ship worlwide. If you live in a remote area, chat with us or send us an email if you aren't sure we can get to you. Note: Overseas shipping can often carry charges that outweigh the affordable prices we aim to offer. Since international shipping starts at $8 CAN regardless of the weight, we recommend purchasing for an amount greater than $8 to ensure the best value for your dollar. If you would like to inquire about shipping to your location, or receive an estimate, please contact us.
  • Currency
    All of our items are in CAN dollars, since we are located in Canada. Paypal automatically converts your cart total to your prefered currency at checkout, making sure there are no extra fees or surprises.
  • Secure Ordering
    Your information is never stored with us. Only what is necessary for shipping will be given to us for order purposes. Your information always stays secure through Paypal's secure checkout system. Paypal does not release your money until your item ships, and they offer buyer protection services. For more information visit
  • How much does shipping cost?
    Shipping cost is provided on the checkout page once you enter your location. You can review these costs before confirming your order and return to your shopping cart at any time. A confirmation that your order has shipped will be sent to you with an approximate arrival date. Paypal also offers a guarantee, so you can be sure your package is in good hands. Note: Due to the costs of shipping outside the Canada, postal services cannot provide shipping for any less than $8, even if your item is less than 1 LB. *Please ensure the total of your shopping cart is greater than the shipping cost to avoid paying shipping worth more than your purchase* For any questions, please contact us
  • What if I live in Ottawa?
    DELIVERY We deliver items anywhere in the Ottawa area, by next day, or upon delivery arrangement with the customer. PICK UP If you would like to pick up your order, simply select local delivery (since this will be a local arrangement) and we will arrange to have your item delivered to our local Pet Value store, to be picked up at your convenience. *A confirmation will be sent to you to inform you your item can be picked up*
  • I have a coupon code
    If you have a coupon code, it can be entered during on the Paypal checkout page - before confirming - to show you how your coupon has been applied. You can always exit the checkout and go back at anytime during this process if you need to edit your order.

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Email us with your question or, try chatting with us below.  We guarantee to get back to you in 24 hours or less!

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